FREE LOCAL SHIPPING (MIN. SPENDING S$50) Note: Strictly NO exchange or refunds for ALL discounted sale items

FAQs

WHAT DO I DO IF I WANT TO EXCHANGE MY ITEM BUT HAVE ALREADY THROWN AWAY MY RECEIPT?

PLEASE NOTE THAT BOTH THE ORIGINAL RECEIPT AND TAGS MUST BE PRESENTED UPON ANY EXCHANGE TRANSACTION. WE WILL NOT ACCEPT ANY EXCHANGE TRANSACTION IF EITHER OF THE ORIGINAL RECEIPT OR TAGS ARE NOT PRESENT.

THIS IS TO ENSURE THAT WE DO NOT RECEIVE AN ITEM THAT HAS BEEN WORN, EXCHANGED WITH AN UNAUTHENTIC ITEM OR MERCHANDISE THAT HAS NOT BEEN BOUGHT WITHIN OUR PREMISES. WE SEEK YOUR UNDERSTANDING UPON THIS ISSUE!

WHAT SHOULD I DO IF I DID NOT ATTACH MY ORDER RECEIPT IN THE RETURN PARCEL?

PLEASE EMAIL US TO [email protected] TO INFORM US OF YOUR ORDER AND THE ITEM YOU WOULD LIKE TO EXCHANGE TO. WE WILL PROCEED TO ASSIST YOU WITH YOUR EXCHANGE ONCE WE RECEIVE YOUR RETURN PARCEL.

IS SHIPPING FOR EXCHANGE FREE?

WE ARE MORE THAN HAPPY TO HELP YOU WITH ANY QUERIES THAT YOU HAVE, UNFORTUNATELY, SHIPPING FEES FOR EXCHANGES WILL BE CHARGED TO YOU. SO WE ENCOURAGE OUR CUSTOMERS TO HAVE ACCURATE MEASUREMENTS AND REFER TO THE SIZING CHART TO GET THE MOST ACCURATE FIT FOR YOURSELF.

HOW DO I MAKE PAYMENT FOR MY EXCHANGED PRODUCT?

ONCE WE HAVE RECEIVED YOUR RETURN PARCEL AND CONFIRMED THE REPLACEMENT ITEM, WE WILL SEND YOU A PAYMENT REQUEST VIA PAY PAL. YOU MAY THEN MAKE PAYMENT VIA PAY PAL OR ANY DEBIT/CREDIT CARD. ONCE WE HAVE RECEIVED YOUR PAYMENT, YOUR REPLACEMENT ITEM WILL BE SENT ON THE NEXT WORKING MAILING DAY.

CAN I SEND ITEMS FROM MULTIPLE ORDERS INTO ONE PARCEL?

YES YOU MAY! HOWEVER, PLEASE ATTACH THE RESPECTIVE ORDER RECEIPTS INTO THE PARCEL FOR US TO IDENTIFY EACH ORDER AND ITEM. IN YOUR E-MAIL TO US, PLEASE STATE THE ORDER RECEIPT WITH A DESCRIPTION OF WHICH ITEM YOU WILL BE EXCHANGING WITH AND TO.

HOW DO I KNOW IF YOU HAVE RECEIVED MY RETURNED PARCEL?

ONCE YOU HAVE MAILED OUT YOUR RETURN PARCEL, PLEASE DROP US AN E-MAIL AT : [email protected] INFORMING US OF THE PARCEL’S TRACKING NUMBER. WE WILL THEN PROCEED TO INFORM YOU VIA E-MAIL ONCE WE HAVE RECEIVED THE PARCEL.

WHAT DO I DO IF I RECEIVED A DEFECTIVE ITEM?

WE TAKE THE QUALITY CONTROL OF OUR PRODUCTS VERY SERIOUSLY IN WELL BRED! HOWEVER IF YOU HAPPEN TO RECEIVE A DEFECTIVE ITEM, PLEASE WRITE IN TO US AT [email protected] IMMEDIATELY FOR ASSISTANCE.

WHAT IF I AM INTERESTED IN A ITEM, CAN I MAKE A RESERVATION?

AS MUCH AS WE LOVE TO ASSIST YOU IN EVERY ASPECT POSSIBLE, WE UNFORTUNATELY DO NOT PROVIDE ANY RESERVATION SERVICES BOTH ONLINE AND OFFLINE.

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engage

Get the coolest tips and tricks today

This ebook will change everything you ever thought about relationships and attachment. Find the secret to connecting better and faster