Exchange & Returns





Exchange for in-store purchases

  • Exchange policy in-store

You may proceed to our store to do an exchange by bringing down the product and original receipt along. Our staff in-store will be able to assist you with the exchange. 

Exchanges in-store are valid within 7 days from the date of purchase, provided that the item(s) are unworn, unwashed and in their original packaging.
The original receipt must also be provided upon the exchange transaction.
Sale or discounted items are not eligible for exchange. 

We only allow a ONE-TIME EXCHANGE for each transaction and every exchange transaction is final. 
If the item exchanged is of a lower value, please note that we do not issues refunds. However, you may use the remaining value on another item.
If the item exchanged is of a higher value, you will have to pay for the difference in amount.

  • What do I do if I want to exchange my item but have already thrown the receipt away?

Please note that both the original receipt and tags must be presented upon any exchange transaction. We will not accept any exchange transaction if either of the original receipt or tags are not present.

This is to ensure that we do not receive an item that has been worn, exchanged with an unauthentic item or merchandise that has not been bought within our premises. We seek your understanding upon this issue.

Exchange for online purchases

  • Exchange policy for online orders

Exchanges online are valid within 7 days from the date that you received your parcel, provided that the item(s) are unworn, unwashed and in their original packaging.
The order confirmation email must also be provided upon exchange transaction.
Sale or discounted items are not eligible for exchange.

We only allow a ONE-TIME EXCHANGE for each transaction and every exchange transaction is final. 
If the item exchanged is of a lower value, please note that we do not issues refunds. However, you may use the remaining value on another item.
If the item exchanged is of a higher value, you will have to pay for the difference in amount.

*Do note that items purchased online can only be exchanged subject to availability. 

Online orders are only allowed to be exchanged after we have confirmed your exchange request.

  • Exchange via mail

To do an exchange via mail, please e-mail us at: order@wellbredstore.com
Please provide us a screenshot of your order receipt and reason of exchanging.
Upon confirmation of your exchange transaction, please include your item(s) into the parcel and mail it to the following address:

180 Paya Lebar Rd
Yi Guang Fty Bldg #08-05
Singapore 049032

Please use a registered/trackable postage service as we are not accountable for any lost parcels in transit.
Do note that the cost of mailing the exchanged item out to you must be borne by yourself. 

  • What do I do if I received a defective item?

We take the quality control of our products very seriously in Well Bred! However, if you happen to receive a defective item, please write in to us at info@wellbredstore.com immediately for assistance.

  • How do I make payment for my exchanged product?

Once you have mailed out your return parcel, please drop us an e-mail at: order@wellbredstore.com informing us of the parcel’s tracking number. We will then proceed to inform you via e-mail once we have received the parcel.

  • Is shipping for exchange free?

We are more that happy to help you with any queries that you have, unfortunately, shipping fees for exchanges will be charged to you. Hence, we encourage our customers to have accurate measurements and refer to the sizing chart to get the most accurate fit for yourself.

  • Can I send items from multiple orders into one parcel?

Yes you may! However, please attach the respective order number in the parcel for us to identify each order and item.
In your e-mail to us, please state the order receipt with a description of which item you will be exchanging with and to. 



We offer registered shipping (with tracking) via DTL for all local orders to your preferred address. 

Shipping price starts from $SGD5. 

For local orders, you can expect to receive your order(s) on the next working day for orders placed before 1 P.M. (cut-off time), except for exceptional delivery order(s)/ non-working day/ public holiday.

We do not provide scheduled timing for deliveries.

After your order is processed, you will receive an e-mail notifying you that the order is out for delivery.

For orders shipped using DTL (courier), no tracking number will be provided as the courier company will send a SMS with the live tracking on the day of delivery.


We use FedEx’s International Priority service for all international orders to your preferred address.
We do offer a flat rate of $SGD8 or $SGD12 for Malaysia orders using Aramex. 

We do ship to most countries! Please e-mail us at order@wellbredstore.com if your country is not stated during check out. 

Shipping price varies from the weight of each order. For all international order(s), FedEx shipping is auto calculated during check out except for Aramex Malaysia shipping.

You can expect international order(s) to reach you from 5-7 working days, provided that it is not held up at the customs.


We are unable to advise the tax/duties and other miscellaneous amount payable for the parcel once it reaches your country. Please do check with your customs and import authority for more details.

If you choose to reject the delivery of the order once it has reached the destination country, please do note that an admin charge will be levied on you.


  • Can I self-collect my order?

Yes you may! Please state in your order under “order notes” that you wish to self-collect your order.
Do send us an e-mail or drop us a message on WhatsApp/Telegram with your order number and we will let you know its ready for collection.

  • How do I edit or cancel my order?

To edit or cancel your order, please contact us as soon as possible. Please do include your order number and the change(s) you want to make. Unfortunately, we will not be able to make any changes to your order if it has been picked up by the courier company.

  • What if I am interested in a item, can I make a reservation?

As much as we love to assist you in every aspect possible, we unfortunately do not provide any reservation services both online and in-store.

wb membership program

Introduction to WB loyalty program:

WB Loyalty is a membership program that rewards loyal customers for purchasing from WELL BRED store and website.

The program allows you to earn points, redeem exciting rewards and enjoy special perks and experiences. Registration is free!

How do I sign up for membership?

There are 2 ways to register:

  1. Automatically online registration upon spending $1 in any receipt.
  2. In-store registration on our iPad, please approach our in-store staff for further assistance.

How it works:

  • 1 SGD = 1 POINT
  • Shipping Fee are not counted towards your loyalty points
    Exclusion applies: Trophy room, gift cards, taxes.

What are the different tiers?

There are 4 different ranks available in our membership program; Recruit, Sergeant, Captain and General Wabbit.

How to rank up?

  • From Recruit Wabbit to Sergeant Wabbit:
    Accumulate up to 500 points within 12 months from the issued date.
  • From Sergeant Wabbit to Captain Rabbit:
    Accumulate up to 2000 points within 12 months from the issued date.
  • From Captain Wabbit to General Rabbit:
    Accumulate up to 5000 points within 12 months from the issued date.

How do I maintain my membership tier benefits?

Upon reaching a new rank, all benefits validity will be refreshed and enjoyed.

Qualifying spend to maintain status or upgrade to next tier will be accumulated for 12 months from the date of issue or date of rank upgrade.

WELL BRED STORE may, in its sole discretion, alter, limit, or modify the rules, regulations, benefits, eligibility for membership, or any other feature of the program or may terminate the program at any time in its sole discretion, without prior notice. WELL BRED reserves the right to make the final decision on all disputes.

When will my membership expire?

  • After 365 days upon issued date.

Will I be notified if I have went up in ranking?

  • Yes, we will send an automated email to notify your new rank + benefits.

When will my points expire?

  • After one year (365 Days).

Will my points be brought forward?

  • No, all points will be refreshed upon expiration date.

Is there a difference between points and spend accumulated?

  • Yes, there is a difference between points and spend accumulated. Spend accumulated counts towards the maintenance and upgrading. Points counts towards the excess to trophy room and tier benefits.

Can I transfer my points to my family/friends?

  • No, all points are non-transferrable.

Can I request for extension for my points validity?

  • No, Loyalty points have an expiration date because we want to encourage members to use them and go on this journey of self-discovery through our loyalty program.

How to use my birthday code?

  • A birthday reward email will be sent out 14 days before and to be applied at check-out page latest by your birthday.
  • Approach our staff member & let them know the birthday code for in-store purchases.

Example: If your birthday falls on the 20th May, you will receive your birthday code via email on 4th May.

Do note: The birthday code is valid for only 14 days from the date you receive it.

Who do I contact if there any issues with my loyalty points?

  • Please contact us via the contact us page.

How to qualify for friends and family tier?

  • If you decided to join our Wabbit family, we have an attractive benefits
    instilled for you.


As a registered customer and/or user, you are agreeing to our terms and conditions below for WELL BRED Loyalty Program.

All registered users are automatically enrolled to qualify for our Loyalty Program.

Our system will keep track of all your purchase records, from the start of this program, to ensure that all your loyalty points are valid towards the program, please take note of the following:

  • Ensure you are a registered customer. New customers can register here.
  • Ensure you are logged in when placing your order so the points can be attributed to your account.
  • If your order met the requirements for the program, but did not acquire any points, please contact us (quoting your order number and a screenshot of the transaction).

Check out our terms & conditions page for further clarification.