FAQs

Exchange & Returns

NOTE: 

WE DO NOT HAVE ANY REFUND POLICY FOR BOTH ONLINE AND IN-STORE PURCHASES.

WE DO NOT ALLOW ANY EXCHANGE OR REFUND FOR ALL SALE/DISCOUNTED ITEMS.

REFUNDS WILL ONLY BE GRANTED, WHEN THE ITEM(S) ARE UNAVAILABLE.

Exchange for in-store purchases

• Exchange policy in-store

You may proceed to our store to do an exchange by bringing down the product and original receipt along. Our staff in-store will be able to assist you with the exchange. 

Exchanges in-store are valid within 7 days from the date of purchase, provided that the item(s) are unworn, unwashed and in their original packaging.
The original receipt must also be provided upon the exchange transaction.
Sale or discounted items are not eligible for exchange. 

We only allow a ONE-TIME EXCHANGE for each transaction and every exchange transaction is final. 
If the item exchanged is of a lower value, please note that we do not issues refunds. However, you may use the remaining value on another item.
If the item exchanged is of a higher value, you will have to pay for the difference in amount.

• What do I do if I want to exchange my item but have already thrown the receipt away?

Please note that both the original receipt and tags must be presented upon any exchange transaction. We will not accept any exchange transaction if either of the original receipt or tags are not present.

This is to ensure that we do not receive an item that has been worn, exchanged with an unauthentic item or merchandise that has not been bought within our premises. We seek your understanding upon this issue.

Exchange for online purchases

• Exchange policy for online orders

Exchanges online are valid within 7 days from the date that you received your parcel, provided that the item(s) are unworn, unwashed and in their original packaging.
The order confirmation email must also be provided upon exchange transaction.
Sale or discounted items are not eligible for exchange.

We only allow a ONE-TIME EXCHANGE for each transaction and every exchange transaction is final. 
If the item exchanged is of a lower value, please note that we do not issues refunds. However, you may use the remaining value on another item.
If the item exchanged is of a higher value, you will have to pay for the difference in amount.

*Do note that items purchased online can only be exchanged subject to availability. 

Online orders are only allowed to be exchanged after we have confirmed your exchange request.

• Exchange via mail

To do an exchange via mail, please e-mail us at: order@wellbredstore.com
Please provide us a screenshot of your order receipt and reason of exchanging.
Upon confirmation of your exchange transaction, please include your item(s) into the parcel and mail it to the following address:

TROOPFEET SG/ WELL BRED
180 Paya Lebar Rd
Yi Guang Fty Bldg #08-05
Singapore 049032

Please use a registered/trackable postage service as we are not accountable for any lost parcels in transit.
Do note that the cost of mailing the exchanged item out to you must be borne by yourself. 

• What do I do if I received a defective item?

We take the quality control of our products very seriously in Well Bred! However, if you happen to receive a defective item, please write in to us at info@wellbredstore.com immediately for assistance.

• How do I make payment for my exchanged product?

Once you have mailed out your return parcel, please drop us an e-mail at: order@wellbredstore.com informing us of the parcel’s tracking number. We will then proceed to inform you via e-mail once we have received the parcel.

• Is shipping for exchange free?

We are more that happy to help you with any queries that you have, unfortunately, shipping fees for exchanges will be charged to you. Hence, we encourage our customers to have accurate measurements and refer to the sizing chart to get the most accurate fit for yourself.

• Can I send items from multiple orders into one parcel?

Yes you may! However, please attach the respective order number in the parcel for us to identify each order and item.
In your e-mail to us, please state the order receipt with a description of which item you will be exchanging with and to. 

SHIPPING

Local

We offer registered shipping (with tracking) via DTL for all local orders to your preferred address. 

Shipping price starts from $SGD5. 

For local orders, you can expect to receive your order(s) on the next working day for orders placed before 1 P.M. (cut-off time), except for exceptional delivery order(s)/ non-working day/ public holiday.

We do not provide scheduled timing for deliveries.

After your order is processed, you will receive an e-mail notifying you that the order is out for delivery.

For orders shipped using DTL (courier), no tracking number will be provided as the courier company will send a SMS with the live tracking on the day of delivery.

International

We use FedEx’s International Priority service for all international orders to your preferred address.
We do offer a flat rate of $SGD8 or $SGD12 for Malaysia orders using Aramex. 

We do ship to most countries! Please e-mail us at order@wellbredstore.com if your country is not stated during check out. 

Shipping price varies from the weight of each order. For all international order(s), FedEx shipping is auto calculated during check out except for Aramex Malaysia shipping.

You can expect international order(s) to reach you from 5-7 working days, provided that it is not held up at the customs.

NOTE:

We are unable to advise the tax/duties and other miscellaneous amount payable for the parcel once it reaches your country. Please do check with your customs and import authority for more details.

If you choose to reject the delivery of the order once it has reached the destination country, please do note that an admin charge will be levied on you.

Orders

• Can I self-collect my order?

Yes you may! Please state in your order under “order notes” that you wish to self-collect your order.
Do send us an e-mail or drop us a message on WhatsApp/Telegram with your order number and we will let you know its ready for collection.

• How do I edit or cancel my order?

To edit or cancel your order, please contact us as soon as possible. Please do include your order number and the change(s) you want to make. Unfortunately, we will not be able to make any changes to your order if it has been picked up by the courier company.

• What if I am interested in a item, can I make a reservation?

As much as we love to assist you in every aspect possible, we unfortunately do not provide any reservation services both online and in-store.